We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@navrasaa.com. Please note that returns will need to be sent to the address:
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@navrasaa.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as candles), or custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@navrasaa.com.
Replacement Policy
You can initiate the product for replacement in the unlikely event of defective, damaged, used, or different items delivered to you.
1. Eligibility for Replacement:
You may ask for a replacement of the product purchased from us within 3 days from the date of delivery.
To be eligible for a replacement, the product must be in its original condition, including all accessories, manuals, and packaging.
2. Replacement Reasons:
- Defective or malfunctioning product.
- Damage during shipping.
In case of a damaged/malfunctioning product received, an image/video of the damaged part is to be shared with our team through WhatsApp or mail us at info@navrasaa.com
Cancellation Policy
Cancellation Policy for Navrasaa Home Decor Products:
At Navrasaa, we understand that circumstances may arise that require you to cancel your home decor product order. We strive to provide a hassle-free cancellation process while ensuring fairness to both our customers and our business. Please review our cancellation policy below:
Cancellation Period:
You may cancel your order within 24 hours of placing it.
After 24 hours, the order will be considered confirmed and will proceed to the processing stage.
Cancellation Procedure:
To cancel your order, please contact our customer support team at 9977444668 with your order number and reason for cancellation.
Our customer support team will guide you through the cancellation process and provide further instructions.
A cancellation fee may be applicable if the cancellation request is made after 24 hours of placing the order and before shipment.
The cancellation fee will be a percentage of the total order value and will be communicated to you during the cancellation process.
Exceptions:
Customized or personalized items may not be eligible for cancellation or refund once the production process has started.
Policy Modifications:
Navrasaa reserves the right to modify or update this cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By placing an order with Navrasaa, you acknowledge and agree to abide by the terms and conditions of this cancellation policy. If you have any questions or concerns, please contact our customer support team for assistance.